Water Heaters Only, Inc Orange Reviews
Water Heaters Only, Inc is highly reviewed across the web. Throughout our locations we have received over 5,850 online customer reviews, most of them 5 star rated. A focus on customer service and standing behind our work are 2 factors that have allowed us to remain in business for over 50 years. In addition, providing competitive pricing and quality products, ensures our customer have the best experience possible when dealing with a water heater repair or replacement.
Read our reviews and learn for yourself why customers choose Water Heaters Only, Inc and refer their friends and neighbors for our service as well.
Matt Davaie
17:12 08 Jul 23
My contractor suggested to use this company service for new water heater which I did and they install a Norritz tankless water heater back in 2020, every thing was good until 3 months ago that the recirculating pump stopped working, I called and set a Saturday appointment, No show , I called no answer, called back week day and set up next Saturday appointment, a tech come and said he needs to order parts, since April 2023 I have scheduled 4 appointment with them and they promised the tech would be there and No show all 4 times and no answer to call, it seems they know my number and don’t answer , last time I called from different number and some one answered and when I asked arrival time he said “I will call you back “and never called and any phone call went to voice mail after.Finally I gave up and scheduled with a different company hopefully they show up on time.
Nhan Nguyen
22:48 05 Jul 23
So my water heater start dripping at the bottom on 3rd July. I tried other service providers. No response! My water valve corroded and I cant shut it off. Two days later, I surfed the web today, give Water Heaters Only, a try. I called their service center gave me an estimated time and price range.Within one hour Mike show up, take a good look, water valves corroded, strap loose, tank change, ect.. and within three hours done.He done a better than I was hoping.Professional, on time, quality work. Highly recommended.
Jim Krzycki
20:24 06 Jun 23
Service tech was very nice and worked clean. Tech did not show up until 8pm. Tech ended up replacing water heater, expansion tank and pressure relief valve.I used this company in 2009 and spent $899 on water heater replacement and install.Little disappointed in the prices I ended up paying this time . I was quoted $2100 - $2400 on the phone for water heater and expansion tank replacement. Come to find out the price is actually determined by what the tech tells the office. Ended up paying $2785 for the heater and expansion tank. $375 more than phone quote. Price was not negotiableI had to call back in the morning and schedule a new ticket for the pressure relief valve as it was almost 11pm. This was originally quoted $300 to $400. I ended up paying $575.I understand that prices can be more due to conditions and how/where equipment is placed. However, everything was located in the garage and was completely unobstructed. I would consider this job as a very friendly install on all the items . The techs work off commission and I’m feeling like I was gouged on the cost of the job. I will probably think twice before recommending or using again .
Richard Squirrell
04:45 23 May 23
Michael Ledieff replaced a water heater for my big family quickly and efficiently. He was friendly, didn't smell bad and answered all my questions. Use this guy!!
Andrea Maghame
23:49 17 May 23
Highly recommended Water Heaters Only , I was able to make an appointment very quickly and they were very friendly and helpful on the phone and the technician Marcus that came out to my house for service was very professsional and friendly as well and seemed to be very knowledgeable with installing my water heater and he even helped me and my father out with negotiating a lower price for the install ! I appreciate it tremendously and thank you again !
Stephie J
17:36 12 May 23
I just want to say Water Heaters Only, Inc. is amazing! This company truly lives up to the positive ratings by other customers! AND the fact that they're available 24/7 for no extra charge on the weekends, is wonderful! Their 55+ year experience shows! From the initial call to make an appointment, to speaking with the knowledgeable woman who answered the phone (Lori is her name, I think?), to the immediate availability for my water heater replacement, to David P. responding ON TIME and quickly fixing my issue! David clearly knows his craft, was very open to answering all of my questions, and wasn't bothered by my observation of the work being done! I actually have AHS Home Warranty and initially called them. Yeah...didn't even get a call from the assigned company to schedule an appointment after 5 hours. Not only this, the AHS company had RECENT negative ratings of 3 stars and below. Plus that company doesn't work on weekends??ANYWAY, I can't recommend Water Heaters Only, Inc. enough! I definitely will use them again for either myself or other family members!Thank you, David!
Pete Evans
22:00 11 May 23
Needed a leaking Water Heater replaced on a Sunday. Called a spoke with Lori, who was very professional and clear with her explanation of getting a tech out asap and also made sure I checked to see if the tank was still under warranty. Mike L. showed up on time and did an excellent job, with all new water and gas lines and attachments. Worked fast, clean and personable.I would recommend this company, they are not the cheapest but you get what you pay for!! Good quality!
Wayne Armstrong
19:39 16 Jan 23
Yet again I called these guys and they came through. Shout out to Matt and Andrew. We had a tough time last week/weekend with places trying to ripp us off and manufacturers telling us to wait a week for parts to be sent out and leave us without hot water until then.Andrew came out first thing this mornig, really nice lad. Got to work removing the old heater and installed the new one without any fuss. Added a few extra upgrades to the valves and put a pan down to catch any excess water. Got us up and running in no time.Price was very fair and half of what the Shady Companies were trying to charge us. Would recommend anytime for anyone.Thank you so much guys! Off to have a much needed HOT shower!!!
Terri Blanchart
21:42 23 Aug 22
We had guests from out of town and were about to go on a vacation of our own, and of course, our 16-year-old water heater disintegrated! All I had to do was call for help and it arrived. RM explained it all including great advice, gave us a stellar price, and had us in working order in two hours. Would highly recommend!
Chuck Emery
21:03 01 Aug 22
Just wanted to let you all know that Brad was a fabulous water heater installation tech!!! He did everything he had to do and our new heater is wonderful!!Thank you guys and please reward Brad (Inv#174806)And thank you, Brad!!!! Great job and it was great talking with you!!
Daniel Stoff
23:56 10 Jul 22
Water Heaters Only was great through the whole process. Good solid quote during initial research that aligned with the final delivery and installation. Their installation professional, David, was amazing. He arrived in less that 1 hour after initial call, had everything he needed, was extremely knowledgeable and clean. His installation was fast and on point all the way through the whole things and he walked me through need to know areas and things to keep an eye on after installation. Can not say enough about this company and their extremely professional installation technicians.
Mike DeMartino
00:14 12 May 22
Brad showed up at the early-end of the appointment window. He was courtesy and offered his honest opinion of options (repair old tank, install new tank, install tankless). He removed the old water heater quickly. His installation of the new unit was quick, clean, and up to code. He gave a thorough tutorial on how to reset the pilot light in case it goes out. He also advised on how long to wait for the hot water and the best way to flush the hot water lines. I would recommend this company to anyone having issues with their aging water heater.
brad phipps
20:56 02 May 22
Customer service was great from the beginning to the end! David arrived after calling first and went over the scope of work and quickly and efficiently removed our leaking water heater and install the new one. He went over all of Ins and outs, cleaned up and left in a very timely manner! Great experience, would highly recommend.
Kristen Merrell
21:12 28 Apr 22
Five stars! Water heaters only was highly recommended to me and I can understand why. They were able to accommodate my needs quickly and efficiently. Brad, the technician was personable, professional and highly knowledgeable in the field. Many thanks!
PATTI VULCAN
13:50 22 Sep 21
SO VERY PLEASED WITH THIS COMPANY. I WOULD LIKE TO SAY THAT THE TECH THAT CAME OUT, CHRISTIAN VALDEZ, WAS AWESOME!! HE WAS RESPECTFUL, KNOWLEDGEABLE, CLEAN, AND EXPLAINED EVERYTHING TO US. I WILL TELL OUR FAMILY AND FRIENDS ABOUT YOUR COMPANY AND WILL ALWAYS ASK FOR CHRISTIAN. THANK YOU FOR MAKING THIS A PLEASANT EXPERIENCE CHRISTIAN VALDEZ 🙂 !!!
Lisa Sammartino
22:21 17 Jul 21
Called Water Heaters Only looking for a quality water heater replacement for my 30+ year old unit. I was specifically requesting after hours install. Christian Valdez was the service technician assigned to my project and he was a great professional! He answered all of my questions and performed exactly the service that was estimated without any compromised parts or procedures. He worked diligently to complete the installation and when finished cleaned up the area removing all materials used. The new water heater looks and works great!!! Thank you Christian!
Fang Hsu
23:14 15 Mar 21
Crisp, clean and professional work. They made it easy for us to walk through the whole process. I cannot say enough good things about the install, Ron Gautreau, for his professionalism, knowledge and work ethics. Thanks
Ed White
21:34 17 Oct 20
This company-Hands down the best company we have ever used for a water heater. Sears warranty is horrible and a pain to use and the other companys tack on extra charges when they get to your house ie. (Lowes, home depot)Over the phone- they are honest and same day the came out.My technician Brad-He is a very hard worker, very professional and does super clean work. I have 1950's galvanized piping that is rotted out and he nailed it! I was unsure at first if it was even going to work, but he took his time and did it right. And came out looking clean👌This Company I Respect! our technician is a Veteran and the water heaters are American Made.Will will never use another company again!
John Gavar
23:50 29 Jun 20
Water Heaters Only was my choice because I had used them once years ago and had excellent customer service. I wanted a new unit installed so I relied on them again. Service was excellent . We are very happy with how our installation went including how nice and professional the serviceman was. We will spread the word 🙂
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